{"id":836,"date":"2009-04-28T13:11:43","date_gmt":"2009-04-28T09:11:43","guid":{"rendered":"https:\/\/m-ivanov.com\/?p=836"},"modified":"2009-05-15T01:54:25","modified_gmt":"2009-05-14T21:54:25","slug":"xorosho-skazano-o-roli-personala","status":"publish","type":"post","link":"https:\/\/m-ivanov.com\/old\/2009\/04\/xorosho-skazano-o-roli-personala\/","title":{"rendered":"\u0425\u043e\u0440\u043e\u0448\u043e \u0441\u043a\u0430\u0437\u0430\u043d\u043e. \u041e \u0440\u043e\u043b\u0438 \u043b\u044e\u0434\u0435\u0439 \u0432 \u0443\u0441\u043f\u0435\u0445\u0435 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438"},"content":{"rendered":"<p class=\"MsoNormal\" style=\"margin: 0in 0in 0pt;\"><span style=\"mso-ansi-language: EN-US;\"><span style=\"font-size: small;\"><span style=\"font-family: Georgia;\">It\u2019s an ironic fact that, while retail and restaurant business live or die on customer service, their employees have among the lowest pay and worst benefits of any industry. These people not only heart and soul but also a public face of the company. Every dollar earned passes through their hands. In a store or restaurant, the customer\u2019s experience is vital. One bad encounter, and you\u2019ve lost a customer for life. <\/span><\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0in 0in 0pt;\"><span style=\"mso-ansi-language: EN-US;\"><span style=\"font-size: small; font-family: Georgia;\">\u00a0<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0in 0in 0pt;\"><span lang=\"RU\"><span style=\"font-size: small; font-family: Georgia;\">\u0413\u043e\u0432\u0430\u0440\u0434 \u0428\u0443\u043b\u044c\u0446 \u2013 \u043e\u0441\u043d\u043e\u0432\u0430\u0442\u0435\u043b\u044c \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 Sturbacks.\u00a0\u041f\u043e\u0441\u043b\u0435\u0434\u043d\u0435\u0435 \u0432\u0440\u0435\u044f \u043e\u043d \u0432\u0435\u0440\u043d\u0443\u043b\u0441\u044f \u0432 \u043e\u043f\u0435\u0440\u0430\u0442\u0438\u0432\u043d\u043e\u0435 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0435\u0439. \u00a0<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0in 0in 0pt;\">\u00a0<\/p>\n<p class=\"MsoNormal\" style=\"margin: 0in 0in 0pt;\"><span lang=\"RU\"><span style=\"font-size: small;\"><span style=\"font-family: Georgia;\">\u042f \u043a\u0430\u043a \u0440\u0430\u0437 \u0441\u0435\u0439\u0447\u0430\u0441 \u0447\u0438\u0442\u0430\u044e \u043a\u0435\u0439\u0441 \u043e Sturbacks \u0434\u043b\u044f \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0433\u043e \u043c\u043e\u0434\u0443\u043b\u044f. <\/span><\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 0in 0in 0pt;\"><span lang=\"RU\"><span style=\"font-size: small;\"><span style=\"font-family: Georgia;\">\u0418\u00a0\u0443 \u043d\u0430\u0441 \u0435\u0441\u0442\u044c \u043e\u0442\u043b\u0438\u0447\u043d\u0430\u044f \u043a\u043d\u0438\u0433\u0430, \u043d\u0430\u043f\u0438\u0441\u0430\u043d\u043d\u0430\u044f \u0428\u0443\u043b\u044c\u0446\u043e\u043c, <a href=\"http:\/\/mann-ivanov-ferber.ru\/books\/sse\/starbucks\/\">\u00ab\u0412\u043b\u0435\u0439\u0442\u0435 \u0432 \u043d\u0435\u0435 \u0441\u0432\u043e\u0435 \u0441\u0435\u0440\u0434\u0446\u0435\u00bb <\/a><span style=\"mso-spacerun: yes;\">\u00a0<\/span><\/span><\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>It\u2019s an ironic fact that, while retail and restaurant business live or die on customer service, their employees have among the lowest pay and worst benefits of any industry. These people not only heart and soul but also a public face of the company. Every dollar earned passes through their hands. In a store or [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[7],"tags":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/m-ivanov.com\/old\/wp-json\/wp\/v2\/posts\/836"}],"collection":[{"href":"https:\/\/m-ivanov.com\/old\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m-ivanov.com\/old\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m-ivanov.com\/old\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/m-ivanov.com\/old\/wp-json\/wp\/v2\/comments?post=836"}],"version-history":[{"count":5,"href":"https:\/\/m-ivanov.com\/old\/wp-json\/wp\/v2\/posts\/836\/revisions"}],"predecessor-version":[{"id":844,"href":"https:\/\/m-ivanov.com\/old\/wp-json\/wp\/v2\/posts\/836\/revisions\/844"}],"wp:attachment":[{"href":"https:\/\/m-ivanov.com\/old\/wp-json\/wp\/v2\/media?parent=836"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m-ivanov.com\/old\/wp-json\/wp\/v2\/categories?post=836"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m-ivanov.com\/old\/wp-json\/wp\/v2\/tags?post=836"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}